Shipping and Returns

Shipping information

UK Tracked 48 (2-3 days)  £4.00 

UK Tracked 24 (1-2 days)  £6.90

Europe Tracked  Standard delivery £11.95 3-7 working days

Rest of World Tracked Standard delivery £15.95 7-14 working days  

Please note if you have ordered a hand-made item please allow up to 5-7 days before shipment for us to prepare it. (usually sooner)

Please ensure that you are providing the correct address at checkout, we are not responsible for wrong delivery, please also ensure to add a telephone number for international shipments.

Returns

Please contact info@mabeanda.com within 14 days of purchase If you are not completely satisfied with your order, we will happily offer you a refund on your purchase.

Please ensure the goods are returned to us within 14 days of receiving the returns address.

Please note due to hygiene reasons, pierced earring styles cannot be returned. refunds, cannot be given on any of the below;

  • Promo codes

  • Personalised or bespoke custom-made items

  • Sample sale items 

 

These items are final sale and not eligible for returns. a valid proof of purchase is required for all returns. 

Customers are responsible to return the unwanted goods within 14 days of receiving the returns address. Any returns received after this date will be only be accepted at our discretion. you will be responsible for paying for your own shipping costs for returning your item.

We are not responsible for any returned damaged or items lost in the mailing process (be sure to get a tracking number), customs or transit, we highly recommend that you send back all returns using a tracked and signed postal service, obtaining the proof of tracking information. all items that do not reach us are the customer's responsibility. and a refund will not be processed.

Please allow up to 72 hours for a returns shipping address

All Mabeanda’s products are quality inspected and carefully packaged prior to shipping to our customers.

How to make a return

To request a return please email us at info@mabeanda.com

Once we have received your returned items, we will inspect them and process the refund on the original payment method, please allow up to 14 Business days for a refund will we notify you via email.

Mabe&A reserves the right to refuse any returns received in unsatisfactory condition and/or do not meet our return policy requirements

Exchanges

Sadly our system does not process exchanges, if you would like to exchange your item’s Please follow the above return instructions, and then place a new order for the items through our website. 

Please email us info@mabeanda.com if you have any questions

Warranty

Mabe&A will repair manufacturing faults for our jewellery within the first 6 months from the date of purchase. We reserve the right to not repair after this date. Please note the warranty is void if any damage is incurred by the customer.

Please note manufacturing faults do not include any damage incurred by the customer; Perfume damage, Heat exposure, Bleaching, broken chain; chipped, cracked, broken or missing pearl, gemstone or crystal, general wear and tear, any items that have been bent out of shape, twisted and snapped, Tarnishing, discoloration or faded plating.

Any lost items cannot be replaced or refunded.

To receive a refund All Mabe&A Jewellery must be returned in its original, unworn, undamaged condition, and repackaged in all the original packaging. For Items that are damaged or show any signs of wear the refund cannot be accepted and the product will be returned to the customer at their own expense. If the goods are not in the original packaging with any pouches and/or boxes missing a fee of £5.00 will be deducted from the refund.